YOUR QUESTIONS


OUR RESPONSES

  • How to choose a quality Balneo bathtub?

    A whirlpool bathtub is not limited to a simple assembly of components of various qualities gathered around a tank to give an attractive impression upon purchase. In reality, it constitutes a complete system, governed by know-how where each element must work together harmoniously to offer an experience of relaxation, relaxation and well-being to the user after the bath. This process is much more complex than it seems.

  • Why buy a Balneo bathtub made in France?

    Buying a whirlpool bathtub made in France rather than an imported product has several advantages, although the final choice depends on your specific needs, personal preferences and budget. Here are some reasons why you might consider this option:

  • How do I install my Balneo bathtub?

    Step 1: Preparation

  • How is my Balneo bathtub delivered?

    Your Balnéo bathtub is carefully packaged in a wooden crate before being delivered to the sanitary retailer (showroom), to the installer or possibly directly to your home. Although we take all necessary precautions to ensure the protection of the product during transport, it is crucial to carry out a verification upon receipt, in the presence of the driver. It is important to note that the words “subject to unpacking” have no binding legal value.

  • What is the guarantee on my Balnéo bathtub?

    The Balnéo bathtub is guaranteed for 2 years for parts and labor, under normal conditions of use for particular purposes at home. In addition, an additional 2-year parts warranty is offered if the end user meets the characteristics of the Balnéo bathtub and provides their contact details via the contact form.

  • What is the difference between Thermocryl and “acrylic”?

    The selection of the manufacturing material for the tank of a whirlpool bathtub is of capital importance. Acrylic emerges as the predominant material in this approach, although this umbrella term can encompass various distinct qualities, creating notable differences. A concrete example of this variation is Thermocryl®: a type of pure acrylic, cast and dyed in the mass. It has exceptional resistance to UV rays, chemical agents and erosion over time. Its exceptional light transmission property allows it to create play of reflections and unrivaled shine. However, it has become rare to find this material, like at Condor balneo.

  • Does the Balnéo bathtub range exist in single bathtubs?

    Yes. The customer chooses the bathtub model, then the Balneo system and then the options. If he decides to choose only the bare bathtub without going any further, this is possible.

  • Can we take a bath in a spa bath?

    Yes, it is entirely possible to take a bath in a whirlpool bathtub, and this will not cause any damage to the device. However, to keep the pipes of your spa bath in good condition, it is important to follow a few recommendations:

  • How to start a spa bath


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